Hetras successfully migrates 21 Village Hotels

Since February, hetras has successfully gone live with a new Village Hotel property nearly every week. Hetras is replacing the current PMS in all hotels of the Village Hotel Club chain with its cloud-based PMS. At the same time, Village Hotels is taking advantage of hetras’ landscape in order to run applications such as CRS, GDS, online distribution, and mobile check-in with hetras’ mobile app.

The hetras technology behind the level of self-service and convenience offers hotel groups a cloud­-based hotel management platform. hetras' technology package includes property management and central reservation systems, as well as distribution connectivity, and allows hotels to manage online all aspects of the mobile guest journey, from booking to billing.

With hetras’ public API, Village Hotels can select any partner they like, such as Kappture, UpsellGuru, Revinate, Workmatrix, and more.

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The hetras roll-out team had to manage a huge data migration, consisting of 40,000 reservations, including group reservations, with all related data. The overall amount of imported profiles is almost 3,000 per property. They include data such as company profiles, agency profiles, and guest profiles.

As hetras has a mobile app that uses mobile key services, Village Hotels is able to immediately implement a fully mobile guest journey. Guests can not only check in without queuing and open their hotel rooms via the hetras mobile app, they can also book their next stay directly on their smartphones. This allows guests to make arrangements faster and select their own room, and it also enables keyless entry and makes re-booking easy. As a result, using the hetras mobile app increases guest satisfaction and leads to increasing direct bookings.

Hetras follows a “train the trainer” method. After the first property migrations, hetras worked with hotel employees in order to set up internal hotel trainings. As the software is very intuitive, there was soon no need for on-site support of the hetras roll-out team.

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Hilton will continue to recommend Demand360, Rate360 and Agency360 for use in its properties and encourage adoption across the its portfolio.