Hotel Interurban selects Alice to streamline operations

The rollout of the Alice platform at the Hotel Interurban includes a suite of front-of-house and back-of-house tools. Photo credit: Alice

The newly opened Hotel Interurban has selected Alice’s suite of products to streamline hotel operations and improve the guest experience. Located a few miles from the Seattle-Tacoma International Airport in Tukwila, Wash., the adoption of Alice’s suite of hotel technology continues Hotel Interurban’s focus on cutting-edge technology.

The hotel’s tech-forward amenities include a custom-built canopy at the entrance of the hotel, comprising 60 solar panels that produce enough electricity for almost all first-floor operations. Hotel Interurban also features Washington State’s first in-house Relay robot, “Hazel,” who delivers items to guestrooms, assists with roomservice and is a regular presence around the hotel.

Many of the Hotel Interurban team members, including the hotel’s GM Mike West, have used Alice at other properties throughout the Pacific Northwest and are excited to implement Alice on property. “Hotels are always looking for ways to streamline operations and make their teams more efficient,” said West. “For Hotel Interurban, Alice is the platform to accomplish almost everything with one easy-to-use tool.”

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With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.


The rollout of the Alice platform at the property include the suite of front-of-house tools for the hotel’s concierge, front-desk and guest-services teams, and back-of-house tools for maintenance, housekeeping, front desk, security, and food and beverage.