Lost and found technology firm Bounte has launched Bounte Protect for hotels. Powered by artificial intelligence, the cloud-based platform minimizes touch and helps boost guest security when recovering lost items.
With Bounte Protect, hotels use a barcoded Bounte bag integrated with an app. The sealable bag assures guests and staff that enhanced low-touch and cleanliness standards related to COVID-19 are applied to personal property that is lost or left behind.
“Our AI-based system with barcode tracking solves three key problems hotels experience using inefficient lost-and-found procedures—staff frustration, operational inefficiency and a poor customer experience,” said Stephen Sinclair, founder and CEO of Bounte. “Now, with the added value of making sure lost items are stored in a sealed, tracked Bounte bag, keeping these items secure and clean has never been easier.”
How It Works
A staff member takes a photo of the item, and the Bounte app’s AI identifies the image, adds it to the hotel’s digital lost-and-found and auto-tags with detailed descriptors. A GPS map pinpoints the location where the item was found.
The staff member places the item in a Bounte bag, seals it and uses the Bounte app to scan the bag’s barcode for tracking.
An integrated shipping return wizard automates the shipping label procedure for the guest with a simple-to-use purchasing process, removing this operational risk from the hotel.