Hotel Zetta amplifies tech-forward guest experiences

Hotel Zetta's tech-centric amenities include a virtual reality booth located in the hotel lobby featuring action, underwater or adventure games. Photo credit: Hotel Zetta

Hotel Zetta in San Francisco, which is managed by Viceroy Hotels & Resorts and owned by Pebblebrook Hotel Trust, added new tech-forward guest amenities. Hotel Zetta now gives travelers an intuitive way to engage with the hotel directly with newly installed Amazon Alexa voice assistants powered by Volara in all of the property’s guestrooms. The hotel also added a retro-inspired Atari Pong table to its Zetta Suite.
 
“Hotel Zetta continues to be at the forefront of delivering the latest technological offerings and experiences to our savvy travelers who expect a high caliber of service every time they visit,” Hotel Zetta GM Mark Beevor said in a statement. “Being in the heart of an innovation hub like San Francisco, we’re proud to now offer Volara-powered Alexa, as well as a robust selection of tech-centric amenities that can’t be found elsewhere in the city.”
 
With Volara now an integral part of the hotel experience, guests can speak commands to Amazon Alexa to order Hotel Zetta’s services directly. This offering gives visitors full control of their in-room experiences, whether its ordering a toothbrush, setting up a wake-up alarm, syncing their music playlists through Alexa, finding out the dining specials at The Cavalier restaurant or trying the Relax & Rejuvenate in-room spa treatment. These quick on-command services are designed to make the guest experience as smooth as possible and is facilitated by Volara’s secure integration hub, which interfaces with the Alice hotel operations platform and MCOMS guestroom entertainment platform at Hotel Zetta.
 
The recently installed Atari Pong table in the Zetta Suite is equipped with games loaded with retro sound effects, bouncing lights and the original game mechanics. Atari Pong features the classic Pong game, a Bluetooth speaker so players can customize their Pong tournament experience with custom soundtracks, a LED clock display and USB charging. The control panels on the table can also be hidden so it can be enjoyed as a retro coffee table.
 
Other tech-centric amenities include a virtual reality booth located in the hotel lobby featuring action, underwater or adventure games, Oculus GO virtual reality headsets and Nintendo Switch portable gaming consoles available to all guests for complimentary use. Additionally, the playroom now features pinball machines, a shuffleboard and neon artwork. Each guestroom also features broadband Wi-Fi to help our guests always stay connected, the most up-to-date streaming platforms such as Netflix.

Virtual Event

HOTEL OPTIMIZATION PART 2 | Now Available On-Demand

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


Suggested Articles

The partnership aims to help restaurants streamline online orders from apps like GrubHub, UberEats, DoorDash, Chownow, Caviar, Postmates and others.

Two conferences traditionally held in the first half of each year are rescheduling for the second half.

In October, visitor arrivals were down 90.4 percent compared to 2019 and hotel occupancy was below 20 percent.