Intelity is unifying its back-office systems to create a more comprehensive product. The expansion of Intelity Staff also will feature a new and improved user interface designed to meet cross-departmental needs and seamlessly connect operations teams to guests and devices across properties and brands.
New additions to Intelity Staff include an enhanced ticketing system, a more robust content-management solution, in-depth guest and operations analytics and Guest360, which provides a 360-degree view of guest preferences, designed to help hotel staff across all departments make the right decisions at the right time while further personalizing the guest experience.
The unified dashboard, which will be available on mobile and desktop, will provide staff with access to comprehensive business intelligence and the ability to streamline daily workflows, seamlessly track, manage, and organize preventative maintenance and service recovery, and make real-time content updates.
“One of the biggest challenges today’s hoteliers face is being able to connect with their guests in a personalized manner through digital platforms,” David Adelson, Intelity's president/COO, said in a statement. “In hospitality, guests naturally expect these types of highly personal experiences and interactions. Intelity offers hoteliers the ability to further bridge the gap between themselves and their guests by providing them with insights on guests’ preferences and expectations.”
In addition to the newly expanded offerings, Intelity Staff also offers operations teams the ability to manage all on-property devices, communicate with guests through various channels like chat and push messaging and more. Intelity’s platform also features a robust suite of guest-facing solutions and is integrated with more than 120 operational systems including property-management systems, point-of-sale systems, room controls and loyalty programs through Intelity Connect.