Kickapoo Lucky Eagle Casino and Hotel has invested in hospitality software solutions from Agilysys to accelerate growth and elevate return on experience, a hospitality metric that recognizes financial returns improve through the in-person returns of customers and employees.
The property, near San Antonio and Austin, Texas, includes a hotel, 3,330-plus diverse slot machines, live entertainment, fine dining options, live poker action and a bingo atmosphere. Solutions being deployed include:
- Point-of-sale to streamline order processing, enhance customer service and manage transactions effortlessly. The system's real-time reporting and analytics offer management valuable insights to optimize operations and elevate guest satisfaction, such as connecting dining, gaming and activity preferences to guest names so staff can provide informed and personalized suggestions and service.
- A mobile, contactless, self-service food and beverage ordering and payment application that makes it quick and easy for guests to view, order and pay for food and drinks across property venues as well as to request self-pick-up or delivery to their rooms, regardless of where they are on property. Mobile access and convenience stimulate impulse buys, increase order volume, raise check values, and shrink staff workloads through guest self-service.
- A guest-facing F&B ordering and payment kiosk with an easy-to-use interface to deliver additional convenience for guests.
“The integration of Agilysys products at Kickapoo Lucky Eagle Casino and Hotel marks a new era of guest-centric hospitality and cutting-edge technology in the entertainment industry,” Anil Kumar, director of food & beverage, Kickapoo Lucky Eagle Casino and Hotel, said in a statement. “Tech-savvy guests want self-service options when ordering at our restaurants and bars. Plus, the staff gains not only invaluable information about our guests through the POS but also has more time to do more client-facing interactions with Agilysys’ hospitality solutions.”