Live! Casino & Hotel in Hanover, Md., partnered with Venuetize to release the new My Live! Rewards mobile app, available for download on iPhone and Android devices. The secure app is the latest in a series of strategic additions to innovate the guest experience with a range of features that allows customization while visiting Live! Casino & Hotel.
"The My Live! Rewards app is an extension of our No. 1 priority: superior customer service,” Brian Uran, VP of loyalty marketing, said in a statement. “We are thrilled to give our guests the ability to customize their experience at our luxury hotel, on the casino floor and in the luxury day spa, all from their own device. Partnering with Venuetize has allowed us to put our guests in the driver’s seat for a premium and unique experience."
Among the features available to guests include the ability to:
- Utilize a mobile wallet that allows guests to order, pay and have drinks delivered to their seats during game play at select slot machines and tables.
- Manage hotel booking and reservations.
- Create personalized profiles based on rewards tier status.
- Redeem loyalty comps and participate in drawings, special promotions, and giveaways.
- Access recent activity on game play.
- Review the Live! special events calendar.
- Get transportation, directions, and indoor maps with points of interest, including specific tables, games and machines.
In upcoming versions of the app, guests will be able to order drinks across the entire casino floor and track the location and estimated time of arrival of their beverage, access their hotel rooms with a digital key and check in and check out from their mobile device.