Loews Universal Aventura Hotel installs DigiValet’s in-room controls

With 600 rooms spread across 17 floors, this hotel is the sixth on-site hotel at Universal Orlando Resort.
DigiValet allows Loews Universal Aventura Hotel guests to control their in-room environment with the swipe of a finger and also connects guests to the park via a bedside iPad. Photo credit: Loews Hotels

The Loews Universal Aventura Hotel in Orlando, Fla., Universal theme park’s newest hotel, marks the U.S. debut of DigiValet’s in-room technology. For guests at the resort, DigiValet provides its standard luxury connectivity, allowing guests to control their entire in-room environment with the swipe of a finger and it also connects all guests to the park seamlessly via a bedside iPad. 

From looking up park information to gaining information and looking at menus from any of the park’s 60+ restaurants, and even accessing park maps and transportation services, guests can become fully immersed in their Universal experience all from the comfort of their room. Additionally, guests can unwind after a long day at the park by taking advantage of Netflix and personal content streaming through the television, ordering in-room dining and more, all while planning their itinerary for the following day through the iPad. 

For hotel management, the DigiValet platform provides a scalable solution for continuously engaging guests with updates to the theme park, hotel information, direct guest messaging and more. Its direct integration with the property's guest-request platform replaces a manual system with an automatic solution, further enhancing the guest experience by reducing workloads and streamlining back-end processes. 

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

DigiValet is in more than 20,000 luxury rooms in more than 15 cities around the world.

“Guest usage is already exceeding expectations, and they are loving the cutting-edge experience,” DigiValet President David Goldstone said in a statement. “We have no doubt that the trend-setting Loews Universal Aventura hotel will pave the way for broad based adoption of smart guestroom technology, not just for this brand, but for the entire industry.”

Suggested Articles

Replacing outdated labor techniques with these proactive strategies will enable hotels to quickly navigate fluctuating guest volumes.

Pebblebrook Hotel Trust has tapped hospitality operator HEI Hotels & Resorts to take over management of the Revere Hotel Boston Common.

Woodmont Lodging, Milestone Hospitality and Blue Vista Capital Management will redevelop the Sheraton Milwaukee Brookfield Hotel in Wisconsin.