The Loews Universal Aventura Hotel in Orlando, Fla., Universal theme park’s newest hotel, marks the U.S. debut of DigiValet’s in-room technology. For guests at the resort, DigiValet provides its standard luxury connectivity, allowing guests to control their entire in-room environment with the swipe of a finger and it also connects all guests to the park seamlessly via a bedside iPad.
From looking up park information to gaining information and looking at menus from any of the park’s 60+ restaurants, and even accessing park maps and transportation services, guests can become fully immersed in their Universal experience all from the comfort of their room. Additionally, guests can unwind after a long day at the park by taking advantage of Netflix and personal content streaming through the television, ordering in-room dining and more, all while planning their itinerary for the following day through the iPad.
For hotel management, the DigiValet platform provides a scalable solution for continuously engaging guests with updates to the theme park, hotel information, direct guest messaging and more. Its direct integration with the property's guest-request platform replaces a manual system with an automatic solution, further enhancing the guest experience by reducing workloads and streamlining back-end processes.
DigiValet is in more than 20,000 luxury rooms in more than 15 cities around the world.
“Guest usage is already exceeding expectations, and they are loving the cutting-edge experience,” DigiValet President David Goldstone said in a statement. “We have no doubt that the trend-setting Loews Universal Aventura hotel will pave the way for broad based adoption of smart guestroom technology, not just for this brand, but for the entire industry.”