To improve group bookings from reservations to checkout, Maestro PMS has formed an integration partnership with web-based sales and event-management platform Tripleseat.
The partnership can streamline event data and group room block information including room types, rates and allocations from the Tripleseat sales-and-catering system and push it to Maestro PMS. This automated process ensures that clean data is available to sales and catering teams in real time.
“The Maestro/Tripleseat integration partnership was formed at the request of our mutual customers,” Maestro President Warren Dehan said in a statement. “Together, we are enabling group sales and catering teams to book, manage, and plan guest room blocks and share that information with Maestro PMS for fast and accurate booking and billing. Not only does Tripleseat push the name of room block details, but it enables operators to better forecast inventory and revenue. There are a lot of moving pieces when it comes to event management. Tripleseat and Maestro PMS are streamlining communication to prevent operational disasters like overbooking from ever happening.”
Features of the Maestro PMS and Tripleseat integration include:
- Room inventory is sent from Maestro PMS to Tripleseat once a day for the next 365 days.
- Guestroom block from Tripleseat to Maestro. Once the block is created in Tripleseat, the room block details will go into Maestro in real time and create the group in Maestro. In addition to rates and room types, information sent to the property-management system will include the following: block release date, booking name, room block name, account and contact, and booking notes.
- Guestroom block pickup from Maestro to Tripleseat. When a room is picked up in Maestro, it will update the pickup count in Tripleseat and on the hotel, resort or conference center’s guest portal. Occupancy will be reflected in pickup counts. Pickup updates occur in real time.