Maestro PMS released its 2018 Product Development Roadmap, which includes versatile mobile processes, online booking innovations that drive revenue and flexible two-way mobile guest engagement that personalizes service.
“In 2018, Maestro’s new mobile and cloud-based solutions leverage the latest technologies to provide systems that make operators successful,” Maestro PMS President Warren Dehan said in a statement. “Maestro’s property software systems place an emphasis on delivering high-touch service. This year we will launch a tablet application for mobile front office operations to personalize guest service. We will also enhance our ResWave online direct booking platform with extensive gift card functionality to simplify revenue generation.”
Maestro’s 2018 development forecast includes two-way mobile guest texting for greater personalized service between guests and property teams. “Our two-way text functionality will allow guests to connect with staff for a near real-time response to requests,” Dehan said.
Maestro’s new e-Signature capability enables independent operators to close more meeting and event business by letting clients and meeting planners execute digital contracts for sales and catering and room reservations remotely to save time.
In the coming year, Maestro’s spa and activities system will include tablet-based visitor information intake functionality. This will simplify creating a digital visitor record with service preferences and designated health information.
“We have used Maestro for more than 10 years and had two system upgrades,” said Jason Smith, GM of Lake Blackshear Resort and Golf Club in Cordele, Ga. “Maestro’s front office, sales and catering and ResWave direct booking systems are key to making our property successful. They recently upgraded our ResWave online booking site to include individual photos to improve guest appeal.”