Meritage Resort and Spa updates housekeeping training

Meritage Resort and Spa has implemented housekeeping training from Novility.

Meritage Resort and Spa implements new hospitality training solutions from Novility. Nestled in the stunning vineyards of Napa Valley, the hotel currently has 322 guestrooms and suites with an additional 145 guestrooms opening in 2018. The resort desired to address the growing training needs of its existing and new team members.

Novility's solution will allow the team at The Meritage to learn best practices in an intuitive and engaging way, with a core focus on ergonomics training. Managers have access to a dedicated management and analytics portal where they can easily create courses, monitor training progress and benchmark performance through insightful dashboards.

This collaboration has personalization at its heart and aims to facilitate team member onboarding, enhance productivity in a safe manner and heighten performance by training beyond traditional borders.

"In our short time using Novility we have had a very positive response from our team members as they have been actively engaged in using the system for ergonomics,” Yana Makhanov, executive housekeeper for The Meritage Resort, said in a release. “Novility's individualized feedback has accurately guided them during their stretching exercises."

As of May, 98 of the resort's housekeeping team members have been enrolled and are training in their native language, among which include English, Spanish and Russian.

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