Hotel Internet Services, a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of a cutting-edge guest Wi-Fi network at Hotel Caza in San Francisco’s Fisherman’s Wharf.
As a new construction project, Hotel Caza required the installation of all network components necessary to provide guests with a functioning Wi-Fi service. However, recognizing the high priority that guests place on being able to receive a fast, reliable and secure connection, Hotel Caza turned to its hotel management company to identify a provider that could achieve such results in order to safeguard the property's reputation. As a preferred vender, Hotel Internet Services was fully recommended due to the company's track record of delivering what is requested, ensuring a swift implementation and offering responsive support to maintain a high-quality network service at all times.
To ensure that all Hotel Caza guests could access a strong and high-performance Wi-Fi signal regardless of their on-site location, HIS technicians recommended the implementation of advanced Ruckus access point technology within strategic areas throughout the property. HIS further implemented its propriety Property Dashboard. This advanced platform functions as a comprehensive portal that provides direct control over every aspect of network performance at all times. With the HIS Property Dashboard, Hotel Caza staff can instantly review the amount of bandwidth being utilized as well as the operational status of each segment of the network. Using a virtual map that can provide network status updates in real-time, the HIS Property Dashboard allows employees to instantly locate the origins of a troubleshooting issue, such as a malfunctioning floor switch or guestroom access point. Staff can then instantly dispatch maintenance teams to the appropriate location to correct the issue before it has a chance to significantly affect guest satisfaction.
Other HIS Dashboard features include the ability to review the status of customer support tickets as well as the number of users connected to the network at any one time. Hoteliers can further leverage the option to create custom reports that can be automatically sent to selected email addresses on a routine basis. This ensures that staff members can always remain up to date on analytics impacting network health and guest satisfaction.
"Offering fast and reliable guest Wi-Fi is such a leading concern for hotels now that identifying an experienced and reputable provider is typically one of the first priorities when working to open a new location," says Lisa Chatys, managing director at MIS Computer Corp., a company that provides IT services for Hotel Caza. "HIS provided us with one of the easiest and most straightforward of implementation experiences, with team members that were fully transparent at all stages of the project and able to make on-the-spot recommendations whenever requested. The Wi-Fi quality at Hotel Caza is exactly what we had asked for, if not better, and we are very satisfied with their ability to respond quickly should any connectivity or performance issue suddenly arise."