Nova Plaza Hotels selects Revinate for reputation and surveys

The Nova Plaza Park Hotel in Istanbul is working with Revinate to manage its online reputation and post-stay surveys. Photo credit: Revinate

The Turkish hotel group Nova Plaza Hotels has selected Revinate to manage online reputation and post-stay surveys for its four Istanbul properties: Nova Plaza Crystal Hotel, Nova Plaza Boutique and Spa, Nova Plaza Taksim Square, and Nova Plaza Park Hotel.

With the adoption of Revinate’s guest feedback solution, Nova Plaza aims to enhance the guest experience, increase online rankings, and benchmark its guest satisfaction performance against key competitors.

“One thing that really impresses us about Revinate is how well the solution allows us to analyze our competitors,” Nova Plaza Park GM Murat Bayram said in a statement. “We can use this intelligence to help us exceed service standards and provide an unparalleled experience for our guests. We also selected Revinate because of its partnerships with TripAdvisor and Google, which we know will really benefit us as we look to increase our online rankings.”


Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

Suggested Articles

Accor said that it could see room to grow in Europe, commenting that it would “never be number one” in North America and China.

Radisson Hotel Group has signed the Radisson Riyadh Airport in the Kingdom of Saudi Arabia.

With hospitality innovators continuing to redefine what hotels can be, here are a few things to look for on the horizon.