Oaky, a hotel upselling software solution that helps hoteliers maximize their revenue, has made its Front Desk Upsell automation solution available for a wide range of property-management system solutions for which Oaky provides two-way integrations. In addition to Mews and Opera Cloud customers, hotels using Guestline, Infor, Protel, Shiji, Apaleo, Stayntouch and Cloudbeds can now also take advantage of Front Desk Upsell automation.
Front Desk Upsell automation is a recommendation engine that lets front desk agents sell the right deal to the right guest at the right price during the check-in process. Via Oaky’s dashboard, the front desk agent can search for the specific guest’s reservation to get access to instant upselling prompts as well as information necessary for successful upselling, such as room/service availability, current rates, price ranges and upsell commission they can receive in case of selling a room upgrade/service. Upselling prompts are tailored to each guest segment, which increases the conversion rate of upselling deals.
Front Desk Upsell automation was a strategic investment and the next step in expanding the capabilities of the Oaky solution to equip hotels with tools that enable them to grow their upselling and revenue management strategies.
The Pillows Grand Hotel Reylof in Ghent, Belgium, is one of the early adopters of Oaky’s new Front Desk Upsell automation solution. The hotel has achieved an upsell conversion rate of 23 percent that has helped them to generate a 2.2 percent total revenue per available room contribution.