Operate

Creative GM catches lightning in a bottle—twice

by Jena Tesse Fox

Taking advantage of the freedom available at independent properties, Heidi Stone turned two rural resorts around with creative problem-solving.

Human Resources

Geoff Gray named GM of the Park Hyatt Aviara near San Diego

by Elliott Mest

The San Diego native began his Hyatt career a decade ago at Andaz San Diego as director of rooms.

Human Resources

Rosewood Miramar Beach adds Seán Carney as managing director

by Elliott Mest

Carney has more than 20 years of hospitality experience, and most recently served as managing director of Lough Eske Castle, A Solis Hotel in Donegal, Ireland.

Human Resources

Lotte New York Palace adds Brent Howard as director of Towers

by Elliott Mest

Howard will take charge of the hotel's top 14 floors, including management, guest experience and overall day-to-day operations.

Sales & Marketing

Why Google Ads is critical to your marketing strategy

by Alicia Hoisington

If hoteliers haven’t made the Google Ads platform part of their marketing budgets, they may already be behind the curve.

Human Resources

Hilton Washington D.C. National Mall adds new leadership

by Elliott Mest

Claudia Eggspuhler joined the hotel as GM, while Vanessa Wilson signed on as its director of sales and marketing.

Operate

3 reasons why independent hotels are thriving

by Jonathan Webster, Geronimo Hospitality Group

According to a 2017 study from Expedia, independent hotels had greater overall average daily rate and faster growth than branded hotels. Here's why.

Operate

The hotel and travel research that should be on your radar

by Alicia Hoisington

From family travel trends to what’s new with online reviews, here’s four research reports that hoteliers should be reading.