Oceana, a newly redesigned 70-suite seaside retreat in Santa Monica, Calif., has partnered with Intelity for its guest-engagement and staff-management platform. Oceana once was home to Laurel and Hardy’s Stan Laurel, who moved into the building in 1958. The property has launched the Intelity platform as a part of a $30 million renovation to better connect guests and staff.
"With the in-room tablets, we can showcase Oceana’s amenities, dining opportunities and the iconic local area while simultaneously streamlining our operations for elevated guest experience and service,” said Alex Landy, SVP of JRK Property Holdings. “Our guests look for convenience and quality, and the Intelity platform helps us provide that."
Guests can use the tablets to interact with staff throughout their stay and control everything from temperature to light settings with the swipe of their finger. Guests can also use the platform to make dining reservations or order roomservice, book spa treatments, access hotel promotions, retail offerings and receive information about the neighborhood. The new service not only is a tool for visitors, but it also allows Oceana staff to respond and track guests’ requests more efficiently, and the information received allows management to make more informed decisions for the property.
In addition to the guest and staff-facing solutions, Oceana chose the Intelity platform for its integrations with Oracle’s Opera and Micros, Alice and room control provider Lutron. By incorporating Intelity with Oceana’s existing technology stack, the property can maximize operational efficiencies and monitor all guest and staff activities on the property.