Southern California hotel launches Intelity platform

The new service not only is a tool for visitors, but it also allows Oceana staff to respond and track guests’ requests more efficiently. Photo credit: Intelity

Oceana, a newly redesigned 70-suite seaside retreat in Santa Monica, Calif., has partnered with Intelity for its guest-engagement and staff-management platform. Oceana once was home to Laurel and Hardy’s Stan Laurel, who moved into the building in 1958. The property has launched the Intelity platform as a part of a $30 million renovation to better connect guests and staff. 

"With the in-room tablets, we can showcase Oceana’s amenities, dining opportunities and the iconic local area while simultaneously streamlining our operations for elevated guest experience and service,” said Alex Landy, SVP of JRK Property Holdings. “Our guests look for convenience and quality, and the Intelity platform helps us provide that."

Guests can use the tablets to interact with staff throughout their stay and control everything from temperature to light settings with the swipe of their finger. Guests can also use the platform to make dining reservations or order roomservice, book spa treatments, access hotel promotions, retail offerings and receive information about the neighborhood. The new service not only is a tool for visitors, but it also allows Oceana staff to respond and track guests’ requests more efficiently, and the information received allows management to make more informed decisions for the property. 


Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

In addition to the guest and staff-facing solutions, Oceana chose the Intelity platform for its integrations with Oracle’s Opera and Micros, Alice and room control provider Lutron. By incorporating Intelity with Oceana’s existing technology stack, the property can maximize operational efficiencies and monitor all guest and staff activities on the property.

Suggested Articles

The Inn at Elon, owned by an affiliated entity of Elon University, plans to use all revenue beyond operating costs to fund scholarships.

Her Lyda Sofa, Fascio Collection and Crossbeam table all earned recognition from the Chicago Athenaeum Museum of Architecture and Design.

The wearable device ensures hotel staff can quickly request help anytime and anywhere on property.