Palms Hotel & Spa in Miami Beach streamlines food-and-beverage delivery

The Palms Hotel & Spa hosts business and leisure travelers and is a popular destination for meetings, weddings and other special events.

The Palms Hotel & Spa in Miami Beach, Fla., has selected a suite of Agilysys products, including InfoGenesis POS, InfoGenesis Flex and rGuest Pay, to streamline food-and-beverage delivery and enhance guest service at the 251-room luxury property.

The hotel hosts both business and leisure travelers and is a popular destination for meetings, weddings and other special events. The property features a full-service spa, a salon, a fitness center, a poolside bar and a gourmet restaurant that offers both indoor and outdoor dining. The management team wanted a point-of-sale system that offered a reliable mobile option so that servers could easily take and place orders anywhere, including poolside and beachside. They also wanted a payment gateway solution that would protect sensitive cardholder data. The Agilysys solutions met the property’s criteria, with features and functionality that will help the resort streamline food and beverage delivery and provide exceptional guest service.

“I’ve spent two decades looking for the right POS solution for the environments I’ve worked in, and I’ve finally found it,” said Joan Rowland, director of information technology at The Palms Hotel & Spa, said in a statement. “The InfoGenesis POS system meets our needs for full point-of-sale functionality in a handheld wireless device. As a result, we can now provide fast and attentive service at poolside and beachside. We also can take payments anywhere on property without the need to touch guests’ credit cards. The InfoGenesis POS and rGuest Pay solutions are an unbeatable combination, enabling us to streamline efficiency, increase revenue opportunities and offer a more personalized guest experience.”


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The Palms Hotel & Spa is using the following Agilysys solutions:

  • InfoGenesis POS: a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for flexible menu types, and multi-language capabilities that drive service flexibility and increase operational efficiency.
  • InfoGenesis Flex: Agilysys' mobility solution that offers full point-of-sale functionality delivered on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations.
  • rGuest Pay – the Agilysys payment gateway that enables complete and secure payment processing. rGuest Pay leverages one of the few payment offerings that includes: validated point-to-point encryption, which securely encrypts cardholder data while drastically reducing annual PCI audit costs; a payment information proxy that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.