Paramount Hotels has partnered with Intelity to provide both staff-facing and guest-facing technology at three of its properties.
Through the collaboration, the Intelity platform will be implemented at the Paramount Hotel Seattle, Paramount Hotel Portland and the Maui Coast Hotel. Guest-facing tech elements at each property will include a branded app, mobile check-in, mobile key and smart-room tablets. Staff will be able to use GEMS, Intelity's back-of-house suite of tools.
Intelity’s cloud-based platform aims to support Paramount Hotels’ plan to provide a more tech-enabled and personalized guest experience throughout its properties. Using a branded mobile app and smart-room tablets customized for each property, guests will be able to check in pre-arrival, request room service, order in-room dining and make restaurant and activity reservations. Intelity’s back-office system, GEMS, will help Paramount Hotels’ properties streamline service, communicate with guests via guest messaging and deliver business insights to the management team.
“Our goal is to deliver exceptional service that today’s tech-savvy guests expect as well as to provide our staff the tools to help manage our many amenities and services,” said Allison Schuchman, director of brand and culture at Paramount Hotels, in a statement. “We have chosen the Intelity platform for its ability to provide our guests more control over their experience while also helping support our operations and increase efficiency.”
Paramount’s three properties are located near shopping, dining and entertainment venues in Portland, Seattle and Maui. The Paramount Hotel Portland has a European ambiance with curated artwork and a prohibition-style restaurant and bar. Paramount Hotel Seattle, centered in downtown, is close to many the city’s top attractions. In Kihei, the eco-friendly Maui Coast Hotel is steps from a the beaches and has a poolside café and cocktail bar.