ReviewPro now integrates with protel hotelsoftware GmbH. Building on the existing partnership, the companies’ full integration allows a seamless connection for common clients, enabling a two-way flow of guest data and providing deeper insights into the guest experience.
The API integration means that common clients can now automatically pass relevant guest details from their property-management system to ReviewPro so they can create and distribute customized in-stay or post-stay guest satisfaction surveys. Once the feedback is collected by ReviewPro, it is then synchronized to enrich the guest profile in protel. This makes it easier for hoteliers to both segment guest data and to drill down on analytics, creating opportunities for better informed operational decisions and more targeted marketing campaigns.
“The possibility to analyze guest feedback based on data such as room number or type provides hotels with an unprecedented level of detail to prioritize improvements, increase guest satisfaction, and boost hotel revenue,” ReviewPro CEO RJ Friedlander said in a statement.