ReviewPro implements full integration with protel

The API integration means that common clients can now automatically pass relevant guest details from their PMS to ReviewPro. Photo credit: ReviewPro

ReviewPro now integrates with protel hotelsoftware GmbH. Building on the existing partnership, the companies’ full integration allows a seamless connection for common clients, enabling a two-way flow of guest data and providing deeper insights into the guest experience.

The API integration means that common clients can now automatically pass relevant guest details from their property-management system to ReviewPro so they can create and distribute customized in-stay or post-stay guest satisfaction surveys. Once the feedback is collected by ReviewPro, it is then synchronized to enrich the guest profile in protel. This makes it easier for hoteliers to both segment guest data and to drill down on analytics, creating opportunities for better informed operational decisions and more targeted marketing campaigns.

“The possibility to analyze guest feedback based on data such as room number or type provides hotels with an unprecedented level of detail to prioritize improvements, increase guest satisfaction, and boost hotel revenue,” ReviewPro CEO RJ Friedlander said in a statement. 

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Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.