River Rock Casino Resort upgrades express check-in


British Columbia-based River Rock Casino Resort has tapped GuestDriven for its express mobile check-in and upgrades solution for its 396 rooms and suites. GuestDriven is a cloud-based guest engagement platform, featuring the industry’s first omni-channel communication platform, for a combination of both guest-facing and hotel management tools. GuestDriven’s Express delivers mobile check-in and upgrades for guests without the need to download an app.

“GuestDriven has been a great product for us to grow our ancillary revenue and the overall revenue per guest,” said Rajesh Rajan, director of revenue, River Rock Casino Resort. “It also allows us to personalize the stay to the guest needs.”

GuestDriven’s guest engagement platform also serves as a one-stop hotel services center that guests can use to make requests, place room service orders, and manage their stay throughout the guest journey.

Using their personal mobile device, guests will be able to enjoy a similar experience using the hotel mobile app to find information and request services. Whether at the property, at the airport or elsewhere, a smartphone or tablet will function as a direct line of communication with the hotel.

Hotel staff can control the guest-facing components using the GuestDriven hotel management dashboard, which include content management, offers and upgrade inventory management, business intelligence metrics, and guest messaging.