SMS enhances integration with OpenKey

The Churchill Hotel in Washington, D.C., is one of the hotels using the integrated solution between SMS and OpenKey. Photo credit: OpenKey

Springer-Miller Systems has completed a next-level integration with OpenKey. The enriched feature will automate the delivery of mobile keys to guests’ smartphones, reducing front-desk check-in times.

With automated mobile key delivery from OpenKey, hotel properties can better meet the demand of today’s travelers for a speedy and effortless check-in experience. The key issue experience for the front-desk agent is also effortless, providing them more time to focus on essential guest needs and providing an improved stay experience.

“In today’s digital age, forward-thinking hoteliers are leveraging technology in ways we’ve never seen before,” SMS VP of Sales Michelle Young said in a statement. “Similarly, providers must respond to these needs in an efficient manner. We are proud that alongside OpenKey, we can be part of the solution for hotel properties seeking to deliver exceptional guest-centric service.”


Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

Automated mobile key delivery is an innovative back-end feature that issues a secure encrypted mobile key to a guest’s smartphone immediately upon hotel check-in. In one easy step, the front-desk agent enters the mobile device number in the property-management system to automatically initialize this feature. The OpenKey system interfaces with the SMS platform to handle the creation and delivery of the digital key to the guest’s smartphone.

The integrated solution from OpenKey and SMS is available at a number of hotels across the country, including Le Pavillon Hotel in New Orleans; the Churchill Hotel and the Melrose Georgetown Hotel in Washington, D.C.; and the One Ocean Resort and Spa in Atlantic Beach, Fla.

Suggested Articles

“We are strengthening our existing brands and building new ones to appeal to the customer of tomorrow,” President/CEO Pat Pacious said.

The planned acquisition comes on the heels of two other significant investments the hospitality group recently made in Hawaii.

Ridge, Kite and Cloud, developed with partner brand TreCe, each have unique characteristics to accommodate a wide range of environments.