Cloud-based hotel management and guest technology platform Stayntouch has partnered with Hotelfone, a European reservations support company. Hotelfone now offers Stayntouch clients a variety of reservation support services to boost conversions, expand business opportunities and increase guest satisfaction, even with a staff-light in-house team.
Hotelfone works with more than 80 hospitality businesses in the U.K. and Europe and handles more than 200,000 calls per year. Together, Stayntouch and Hotelfone will help hotels with reduced staff drive operational efficiencies, staff productivity and revenue streams. Stayntouch offers hotels a booking engine, a simplified payment solution and a flexible mobile property-management system powered by automation, while Hotelfone helps hotels handle inbound calls and increase direct bookings.
Penny Hotel is a client of both Stayntouch and Hotelfone. "As a small hotel with a nimble team, we at Penny are grateful to be partnering with Hotelfone and Stayntouch to utilize their automated capabilities and mobile flexibility to run our operations more smoothly," James Brant, the property's GM, said in a statement. "Hotelfone allows us to outsource call services to handle large call volumes, drive more booking revenue and provide additional guest experience. This helps our team be more productive on-site and elevate our guest experience."
"Our partnership with Hotelfone combines the best of advanced technology and superior service to support hotels facing labor challenges," said Priya Rajamani, VP of implementations and support at Stayntouch. "Our mobile PMS helps hotels alleviate staffing pressure by automating many common administrative tasks and providing a staffless mobile check-in experience for guests. Hotelfone's highly trained team of hospitality reservation specialists allows our customers to convert large volumes of bookings and avoid operational and performance hiccups due to labor shortages."