Intelity to power digital experience at new urban resort

Sun & Moon Riverside Hotel, a new 23-story high-rise urban resort in Phnom Penh, Cambodia, will implement the Intelity platform and mobile app with mobile check-in and mobile key for a fully digital guest experience. 

“The travel market is changing, and we must also change the way we think about technology," GM Noel Furrer said in a statement. "We have so many more ways to service our guests and we plan to follow the future by investing in technology leaders, like Intelity. Here at Sun & Moon Riverside Hotel, our mission is to pioneer the hospitality industry here in Cambodia as a national brand, and we want our uniqueness to be enhanced with advancements in technology, specifically mobile check-in and mobile key.”

Using the Intelity mobile app, guests will be able to check-in to their reservation and access their rooms with a mobile key on their personal mobile device. Throughout their stay, guests can order in-room dining, request services, view hotel amenities, and even connect with hotel staff with guest messaging all via the mobile app. The Intelity platform will allow staff to track and fulfill guest requests easily and efficiently via Intelity’s GEMS interface. From the business aspect, the Intelity mobile app will help the hotel to save printing costs, to push promotions to guests at the right time, and to get instant guest feedback with a click. 

“We wish to give our guests the experience of using technology and their own devices, which supports natural human behavior," Furrer said. "Guests will be able to download and interact with the app, or still choose the conventional approach; the choice is theirs."

Sun & Moon Riverside Hotel also selected the Intelity platform for its suite of mobile capabilities and integrations with the hotel’s existing property-management system, point-of-sale system and spa systems. The 200-room hotel includes a gourmet restaurant with private dining rooms, a pool club, a fitness center, a spa, a lounge bar cafe, a VIP executive lounge, a cinema and KTV, a terrace and cabanas, five meeting rooms and a ballroom.