Sycuan Casino Resort includes Intelity platform in expansion

Sycuan Casino Resort guests have a variety of amenities and services available on customized in-room tablets located in each guestroom. Photo credit: Intelity

The complete Intelity hospitality platform is now incorporated into the $260 million expansion of San Diego’s Sycuan Casino Resort, which opened in late March. Through the Intelity platform, guests at the new hotel will have access to the Sycuan mobile app, which provides mobile check-in/out, mobile key and the ability to request amenities, book reservations, view current promotions, message with staff, schedule wake-up calls, control the in-room smart TV, access their own entertainment apps and more. These amenities and services also will be available on customized in-room tablets located in each guestroom.

“Intelity’s technology easily integrates with our other tech partners and offers the broadest range of features on the market that will appeal to our longtime guests as well as the more tech-savvy generation of customers we also anticipate,” Sycuan Casino Resort GM John Dinius said in a statement.

The luxury casino resort, located east of downtown San Diego, is in the final stages of the significant expansion, which includes the addition of a 12-story luxury hotel tower, a variety of new restaurants from fast casual to fine dining, meetings and event space, a full-service spa, a state-of-the-art fitness center and a pool and gardens area with a lazy river and swim-up bar. Additionally, Sycuan will have 60,000 square feet of gaming space for a total of 2,800 slots machines and 54 table games.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

Staff will use Intelity’s back-office platform, Intelity staff, to fulfill guest requests, process work orders, and monitor all staff and guest activity. In addition to improving efficiency in on-property operations, the Intelity platform also provides rich data analytics that can be utilized to create relevant and targeted offers and promotions for guests.

Suggested Articles

Demand came in 67,000 rooms lower during the week ended July 4 than the previous week, according to Jan Freitag, STR’s SVP of lodging insights.

The In-Seat Contactless Platform is meant to give guests touch-free control over food and beverage at hotel restaurants.

As the economy slowly begins to right itself, hotels can look toward an unexpected way to save on operating costs: their trash.