Three new properties have implemented PurpleCloud's integration tool with Maestro PMS. Two Smoky Mountain resorts and a resort in the Pacific Northwest are now using the service optimization platform and employee engagement platform.
The Smoky Mountain Resorts is a two-property destination near Pigeon Forge and Dollywood in Gatlinburg, Tenn.: the Resort at Governor’s Crossing and Country Cascades Waterpark Resort.
“We believe that our decision to integrate PurpleCloud with Maestro will enhance our housekeeping and maintenance operations management,” Kay Collier, CEO of Smoky Mountain Resorts, said in a statement. “The program is designed to assist us in our aim to exceed expectations at every point during the guest journey. Integration and implementation was a much smoother transition than we anticipated. The support and training throughout the process was phenomenal.”
In Washington, Campbell’s Resort on Lake Chelan dates back to 1901. The resort’s eight-acre site includes 170 lakeside rooms and more than 1,800 feet of private beach.
“We choose PurpleCloud because we want to continue to utilize technology to improve our efficiencies in every facet of our business,” said Eric Campbell, VP of operations at Campbell’s Resort on Lake Chelan. “We believe this partnership will help our team and improve the guest experience.”
The housekeeping module tracks real-time check-ins and check-outs to create an efficient schedule based on “true clean times.” The benefits of using the platform include:
- The platform reduces the number of hours worked by staff members, which lowers the cost of housekeeping services.
- Properties are better able to detect and manage early arrivals, late check-outs and stay-over services through the platform, which increases revenue.
- The platform includes gamification features that keep team members engaged, working hard and feeling recognized to increase job satisfaction and reduces turnover.
Properties can use the housekeeping module in tandem with PurpleCloud’s hotel service optimization platform that facilitates multi-language text and voice messaging between front-line workers and their managers.