The newly merged Travel Tripper and Pegasus deployed an Americans with Disabilities Act compliance auditing and monitoring program. Travel Tripper, a provider of reservations and e-commerce platforms, designed the monitoring program exclusively for hotels, which can become targets for ADA-compliance lawsuits. According to the law, hotels are not only expected to comply with physical accessibility requirements of their public spaces and rooms, they also are expected to operate websites that comply with WCAG 2.1 AA-Level standards, which make web content more accessible to people with disabilities. Travel Tripper’s automated solution monitors a hotel’s website for technical violations of web accessibility guidelines, flagging operators to resolve the issue.
In addition, the company’s ADA-compliance experts also conduct regular audits of a hotel’s website to ensure inclusion of essential accessibility content and messaging. The company’s tools have been utilized by a range of independent properties and small hotel groups, as well as at properties flagged by brands such as Marriott, Equinox, Westin, Renaissance, Sheraton and Le Meridien.
"Every hotel is vulnerable to ADA lawsuits, but independent hoteliers are especially at risk in this arena due to limited resources," said Nate Lane, senior director of digital platforms at Travel Tripper and Pegasus. "Using our ADA monitoring program, hotels of any size can stay on top of compliance requirements and keep lawsuits at bay."