Uniguest acquires Volara

Uniguest has acquired voice-based engagement software company Volara. Already managing more than 20,000 voice assistant solutions at more than 400 locations, Volara will now launche Uniguest’s voice technology division positioning the company to bring voice-based contactless engagement technology solutions to hospitality, senior living communities, stadiums, banks, and other industries.

Volara’s integrated platform is used by property managers, creative agencies, and technology integrators to let customers request items and services such as extra towels, turndown services, or in-room dining; listen to music and hear recommendations for nearby attractions; and access other unique on brand voice-based experiences.

Often used via the Google Assistant and Amazon Alexa, Volara’s solutions are hardware- and platform-agnostic, making it a popular choice for third-party integrators. Volara’s software and infrastructure maintain guest privacy and the security of its clients’ data. Additionally, Volara is an authorized solution provider for Google Assistant’s Interpreter mode, enabling 29-language translation across commercial locations, including hotels.

“We are very excited to add Volara to the Uniguest suite of solutions, especially since it fits so well across the key industries our brands operate in,” Uniguest CEO Jeff Hiscox said. “Voice creates contactless experiences, and we see it has a big part in future technology, and by offering a secure and functional software like Volara’s, we expect to see high adoption rates from current and new customers alike.”

Volara founder and CEO Dave Berger will stay with Uniguest after the acquisition as EVP, Volara, Uniguest’s Voice division.