Virgin Hotels has expanded its partnership with InnSpire following the implementation of its suite of guest connectivity and contactless compatible solutions at the newly opened Virgin Hotels Las Vegas.
Virgin Hotels now leverages its partnership with InnSpire to create a fully integrated hub of guest services that can simultaneously address demands for experience personalization, instant convenience and reduced surface contact across four of the brand’s properties, including Virgin Hotels Dallas, Virgin Hotels Nashville and Virgin Hotels New Orleans in addition to its new Las Vegas property.
As Virgin Hotels continues to expand, InnSpire will also deploy its solutions in the upcoming Virgin Hotels New York, Virgin Hotels Edinburgh and Virgin Hotels Glasgow properties.
“Virgin Hotels is dedicated to providing each guest with only the most seamless, enjoyable, and personalized stay experiences and our relationship with InnSpire plays a central role in achieving each one of these goals,” Virgin Hotels CMO Doug Carrillo said in a statement. “Their all-in-one approach and access to the latest technologies ensures that our property is able to rely on just one provider to achieve complete satisfaction at virtually every step of the guest journey.”
Guests at these hotels will have control over their entire guestroom environment by using InnSpire’s television system, which integrates Inncom and Lutron smart room automation services that let guests adjust in-room lighting, thermostats and drapes. Guests can also use the smart television system to access other property amenities such as the Virgin Hotels Marketplace, which integrates Agilysys’ POS system for roomservice orders and browse food and beverage promotions, or lets them contact property staff without leaving their rooms.
InnSpire's InnCable platform lets guests access cable television, log into streaming services or utilize guest casting capabilities. With InnSpire’s API technology allowing Virgin Hotels to integrate both Alice and Guestware software, Virgin Hotels staff can now manage and reply to guest reviews within the same dashboard. With the cable itself serving as a self-contained IPTV set-top-box, InnCable can offer smart TV capabilities anywhere on site, with guests able to access their own streamed content both instantly and securely.