Volara is partnering with Cirq+ to augment the company’s new multimodal interface system, which includes a guest opt-in capability. Volara’s conversation-management software and secure integrations will enable guests to use voice to communicate through the Cirq+ Smart platform, an embedded room control and energy-management system, while enhancing the guests’ stay with optimized comfort and convenience.
Now, when guests enter their hotel rooms, they can speak commands to the Cirq+ supported voice assistant selected by the hotel (Amazon Alexa, Google Assistant or IBM Watson) to control room temperature, lighting and the TV. Guests have a new way to learn about hotel amenities, request food-and-beverage orders, set a wake-up call, book spa services, request housekeeping, call the valet and discover local points of interest and activities.
“Volara’s conversation-management software assures that guests’ conversations are not associated with their personally identifiable information and that the hotel’s proprietary data is protected from falling into the wrong hands," Cirq+ CEO/co-founder Yani Deros said in a statement. "We are exceeding the at-home experience by enabling travelers to engage with the hotel room and services by voice in a way that is interactive, customizable, fun and protects privacy on the guest’s terms.”
Volara provides cloud-based, platform agnostic, real-time, multiproperty conversation-management software and a secure integrations hub that makes voice technology enterprise deployable. Its software turns the major natural language processing platforms into a hotel business tool that drives more efficient guest service, influences guests’ behavior by promoting hotel amenities and guest activities, measurably improves net promoter scores up to 20 percent and helps hoteliers understand their guests better.