Cape Cod resort refines F&B operations

(The team at the Wequassett Resort & Golf Club in Harwich, Mass., realized they were a 4-star hotel offering 5-star service. Here is what they did about it.)

Wequassett Resort and Golf Club in Harwich, Mass., has selected Agilysys’ InfoGenesis POS, InfoGenesis Flex and rGuest Pay to streamline food and beverage operations and enhance guest service at the 120-room Cape Cod property. 

Wequassett Resort caters to an upscale clientele, with world-class accommodations, award-winning cuisine and top-notch recreational facilities. The property is also a popular venue for weddings, receptions and corporate meetings. The executive team wanted a combination of fixed and mobile point-of-sale solutions that would optimize food and beverage delivery, along with a payment gateway solution that would minimize data breaches and secure sensitive cardholder data. 

The Agilysys systems met the property’s criteria, with features and functionality that will improve productivity and enable the resort to offer a quality guest experience in a wide variety of settings.

“InfoGenesis and rGuest Pay are fully integrated and designed specifically for the complex environments prevalent in the hospitality industry,”  said Greg Schlosser, director of information technology at Wequassett Resort. “These systems will work together not only to improve operational efficiency but also to maximize our revenue potential and enhance guest service.”

Wequassett Resort and Golf Club is using the following Agilysys solutions:

  • InfoGenesis POS – a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities.
  • InfoGenesis Flex – Agilysys' mobile POS solution that offers full point-of-sale functionality delivered on a convenient tablet device. 
  • rGuest Pay – the Agilysys payment gateway that enables complete and secure payment processing. It leverages one of the few payment offerings that includes: validated point-to-point encryption, which securely encrypts cardholder data while drastically reducing annual PCI audit costs; a payment information proxy that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.