Westin Buffalo gives guests access to personal playlists

Marriott selects Volara as exclusive partner for voice pilots
Volara-powered devices allow guests to listen to favorite playlists from Pandora, Spotify and Amazon Prime via in-room Amazon Echo devices. Photo credit: Volara

Global hospitality company Delaware North’s Westin Buffalo is allowing its guests to connect their personal Amazon accounts to the Echo devices in each of its 115 guestrooms, the company said.
The Westin Buffalo, located within Delaware North’s global headquarters in Buffalo, N.Y., in 2017 deployed guest-servicing Echo devices in each of its guestrooms. The devices are managed by software developed by Volara.
This new technology enables guests to have the option to temporarily and securely connect their Amazon account to the Alexa device in their room so they can listen to their personal music from services such as Amazon Music, Spotify and Pandora.  When the guest checks out of the hotel, the devices are automatically cleared of all personal accounts by Volara’s software. No personal data is saved or stored.
“With the support of Delaware North, The Westin Buffalo has been able to use innovative and thoughtful technology solutions to enhance our guests’ stays,” GM Tom Long said in a statement. “In this instance, the ability to access their personal playlists from a hotel room allows our guests to have some of the comforts of home while they travel.”
The Amazon Echo devices at The Westin Buffalo also provide an easy, fun way for guests to request services, get recommendations and generally engage with hotel staff and services. Guests can ask “Alexa” questions typically asked of a hotel concierge, valet, housekeeper or bellman. The interactions are integrated with existing hotel software and immediately communicated to staff.

Suggested Articles

Signing a deal a month, Jay Stein has a dream goal of 150 hotels for the company.

The British investment group will commit the capital over the next five years to fund the hotel group’s expansion into U.K. and Portuguese markets. 

David Kelly will oversee the operations of 57 hotels across 26 countries, effective January 1.