Wyndham Orlando Resort and Conference Center has partnered with Aavgo for its proprietary Smart Reception Technology. Through the agreement, Aavgo has augmented the hotel’s check-in experience while expanding remote support to include nearly any task performed by the front desk.
Using Aavgo’s 360 Platform and Smart Reception products, the Wyndham Orlando Resort and Conference Center can provide a more personalized and contactless guest experience supported by secure transitions from check-in to check-out. The partnership aims to help hotel staff focus on creating better guest experiences while reducing operational costs by up to 35 percent.
Located in Kissimmee, Fla., the Wyndham Orlando Resort and Conference Center is close to Walt Disney World Orlando, Sea World and Universal Studios Orlando, accessible with a free shuttle. The pet-friendly resort has two outdoor pools, two dining options, a fitness center, and meeting & event space for up to 1,500 attendees across eight venues.
"When we adopted Aavgo’s Smart Reception kiosk, our team was anticipating a tool reminiscent of airline kiosks, but we couldn’t be more pleasantly surprised with the reality of the tool," GM Glen Vlasic said in a statement. "Smart Reception includes a live person capable of forming a jovial, impactful connection with guests while serving all their needs. Travelers enjoy using Smart Reception, and their looks are priceless when they see a live person on the other end of the kiosk. Aavgo’s ongoing support has effectively helped our hotel adopt new features over time, and we are excited to see how the tool evolves next.”