Intelity has launched a custom app for the Yotel brand of hotels.
With the new app, guests can digitally access everything from booking rooms to connecting with a chatbot that can answer frequently asked questions and help resolve simple issues before needing to involve staff.
When guests are closer to arrival, they can check in and activate their mobile key right from their phone, which allows for contactless entry to their room, be they tired, in a rush, or health conscious. Through the app, guests will also be able to view food and drink menus and order and pay for foodservice delivered to their room. Instead of providing a printed in-room guide, Yotel provides up-to-date info on all of their properties worldwide as well as recommendations for nearby attractions, all directly in the Yotel app.
“Intelity is well regarded as having some of the best mobile technology on the market. Combining that with the Yotel brand and its values keeps us on the forefront of what guests today expect hotels to offer,” said Dipesh Joshi, VP, IT and innovation at Yotel. “And it will only continue to get better as we partner to develop new features and expand the mobile capabilities we provide our digitally driven guests.”
Introduced in 2007, the Yotel brand currently has 16 properties in key locations, spanning Europe, Asia, and North America, with 13 more to open in the next few years.