Yotel has selected Intelity's platform as a brand standard. The tech-forward hotel brand plans to implement the Intelity platform across all of its properties in order to provide travelers with a superior guest experience and streamline daily operations.
Yotel’s new mobile brand app and mobile key capability, powered by Intelity, will give guests the convenience of skipping the front desk through mobile check-in. They also will be able to request hotel services, communicate with staff and access information, including curated city guides. Yotel staff will use Intelity’s full-service back-office solution, Intelity Staff, to organize and fulfill guest requests, process and track work orders and view real-time data analytics. The Intelity platform also integrates with Yotel’s property-management systems, room controls and robot butlers.
“At Yotel it is important to us to make the customer journey as seamless as possible, saving our guests and staff valuable time so that they can get on with what is important to them,” Yotel CEO Hubert Viriot said in a statement. “It is for that reason that we will be introducing Intelity as a brand standard across all Yotel properties. Being able to offer a single app that features all of our properties across three brands, Yotel, YotelAir and YotelPad gives guests the ability to not only skip the front desk but have ready access to hotel services, facilities and information as and when they need it.”
The company, which has hotels in major city centers and airports terminals around the world, will implement Intelity at its new properties first, followed by a rollout at pre-existing locations. Yotel plans to kick off the first phase of the new platform with the soft opening of its Yotel Istanbul property this year.