The Royal Palms in Phoenix changes hands, hires new GM

The Royal Palms Resort and Spa in Phoenix appointed a new GM to lead the property after it was acquired by Hyatt Hotels Corp. for $88 million.

Geoff Gray will take over as GM of the Royal Palms, which is now part of Hyatt’s Unbound Collection. Gray was previously director of rooms at The Statler Hotel at Cornell University, and was most recently GM of the Hyatt Central Park City and executive director of rooms for the opening of the Andaz Maui at Wailea Resort in Hawaii.

Geoff Gray was previously GM of the Hyatt Central Park City.

“One of the most impressive attributes that Geoff brings to The Royal Palms Resort and Spa as general manager is his natural passion and deep hospitality experience,” said Marc Ellin, senior vice president of operations, luxury and lifestyle brands – Americas, Hyatt, in a statement. “With a record of outstanding business acumen, coupled with his experience in operating luxury resorts, Geoff will be a welcome addition in continuing the spirit and overall excellence for which The Royal Palms Resort and Spa is known.”

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

The 119-room Royal Palms hotel is located at 5200 E. Camelback Road in Phoenix, and is the sixth hotel to join Hyatt’s Unbound Collection. Other properties in the collection are The Confidante in Miami Beach, Fla.; The Driskill Hotel in Austin, Texas; the Hôtel du Louvre in Paris; the Carmelo Resort & Spa in Carmelo, Uruguay; and the Coco Palms Resort in Kauai, Hawaii.

Suggested Articles

The firm will oversee operations of the Holiday Inn Boone–University Area in the Blue Ridge Mountains near Appalachian State University. 

The company has announced a series of franchise development and operations promotions from within the company. 

The first day of the online AAHOACON 2020 celebrated the accomplishments of the last year and emphasized optimism for the industry's future.