Angie adds advanced IP-PBX telephony compatibility

In addition to serving as a telephone, Angie gives guests access to hotel and local information and allows them to make service requests using either voice interaction or the device's built-in touchscreen. Photo credit: Angie Hospitality

Angie Hospitality has seamlessly integrated its newly expanded line of Angie devices with hotel internet protocol private branch exchange systems, eliminating the need for hoteliers to make additional guestroom equipment purchases. Compatible with IP-PBX systems used by many hoteliers today, the Angie device serves as an in-room Standard Initiation Protocol device, giving guests the ability to either make offsite calls or connect with hotel personnel in various departments using Angie's built-in voice control or high-resolution touch-screen. This advanced telephone functionality significantly augments Angie's multipurpose platform, which provides hotel guests with a wide range of conveniences through its virtual assistant technology platform.                          

By functioning as a plug-and-play SIP device, Angie is able to instantly connect with virtually any IP-PBX system without the need for complex integrations. This seamless integration with digital telephone systems provides a range of benefits for hoteliers, including a significant reduction in hardware and maintenance costs that are frequently attributed to legacy analog systems. Hoteliers also can reclaim valuable space that bulky analog servers typically take up in a property's server room. With Angie's telephone features utilizing state of the art voice over IP technology, guests can have high-definition voice quality, which provides a much clearer and crisper phone conversation experience.

"Today's increasingly tech-savvy guests rightfully expect the same level of technological convenience they enjoy at home and on their mobile devices from hotel-offered amenities—including the guestroom telephone," Angie Hospitality CEO Ted Helvey said in a statement. "With Angie, we have taken into account that the communication needs of each guest are different, so guests are able to either pick up a handset and dial an extension or outside number, or if they prefer simply say 'Hey Angie,' and ask to be instantly connected to the desired individual or department. Angie can also connect to guest's mobile device via Bluetooth to enable cellular calls or streaming music."    

While both Angie Luxe and Angie Luxe+ models are able to serve as a guestroom telephone, Angie Luxe+ also is equipped with a telephone handset for guests that prefer a more traditional experience. Alternatively, guests may enjoy touch-free convenience by simply asking Angie to connect them with a particular hotel department using voice command. Angie's touchscreen interface further provides speed-dial options for departments such as the front desk or housekeeping. Angie also is capable of fully replacing guestroom IP-based telephones and saving hoteliers the expense of purchasing additional equipment by being emergency call compliant. Using an Ethernet connection, Angie can ensure that hotels can conform to state requirements for call stability, as well as other 911 emergency call needs.

Suggested Articles

The 600-room Secrets Baby Beach Aruba will open on Baby Beach, close to San Nicolas, in the southern part of the island.

The brand's French debut was held in Paris last month, followed by the second in Lyon.

The hotels will open between 2021 and 2024 in New Caledonia, an archipelago 750 miles east of Australia.