Angie Hospitality leverages natural speech technology

Angie introduces new features in next-gen guestroom assistant
Angie's natural speech dexterity provides a "human" touch, making interactions feel more like personal conversations with a hotel representative. Photo credit: Angie Hospitality

Angie Hospitality is ensuring that guests have the ability to communicate and make guestroom voice control requests using natural speech, with no need to learn specific, preset voice commands that may be unknown or unnatural for them. 

Angie’s voice-recognition technology was developed using language processing that doesn't rely on learned phrasing or commands, as required by most other voice technologies on the market. This allows hotels to implement a voice solution that guests immediately can use via natural speech, providing a more human-like interaction with technology, maximizing both guest satisfaction and operational efficiencies for the property.

Angie's natural language platform is the result of extensive research and development that entailed identifying not only the various types of requests that can be made within a hotel or resort setting, but also programming the device to recognize the ways that a guest may phrase a specific request, including many different word combinations and colloquialisms. Angie's natural speech dexterity provides a "human" touch, making interactions feel more like personal conversations with a hotel representative, while eliminating the potential frustration of making multiple attempts to identify a correct voice command.

FREE DAILY NEWSLETTER

Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

“Guests enjoy their hotel experience best when it is as comfortable as their own home with service that is even better,” Angie Hospitality CEO Ted Helvey said in a statement. “With the broad adoption of voice in the consumer market, providing these services during a hotel stay is becoming an expectation. Hotels need a voice solution that is more than a gimmick and offers genuine guest service in a way that is natural. However, guests also need privacy options that allow them to interact in the way they are most comfortable. That is why the Angie device provides the option to disable voice command and still have access to all its capabilities via the touch screen interface. Ultimately, it is about guest satisfaction, which we maximize by allowing communication in a way that is most natural for them.”
 
Angie’s flexible, modular platform allows it to serve as a complete standalone system or, through seamless integration with hotel technology system providers, the solution offers a variety of configurations to replace the guestroom telephone, and include room automation features, energy management and more. 

Angie allows guests to play their own music through built-in Bluetooth speakers, make hands-free calls, access hotel amenities and information, charge devices, and even create a customized and secure in-room Wi-Fi network. Based on an enterprise-class, cloud-managed platform with secure, scalable and highly-available architecture that is continuously monitored in the Cloud, Angie has the ability to self-configure for each property and room as soon as the device is plugged in.

Suggested Articles

Scandic Hotels has launched Go, an economy brand targeting international travellers in urban locations.

InterContinental Hotels Group CEO Keith Barr said that the group would see a “delay, not a stop” with growth in China as a result of the coronavirus.

Ronit Copeland, Managing Director, Copeland Hospitality by Design, discusses the latest sector trends