Ariane Systems and Alcatel-Lucent Enterprise have expanded their partnership to streamline and simplify guest check-in/out experiences. The companies initially formed a collaboration in 2016 in order to provide a best-of-breed solution to better serve the needs of their joint global hotel clientele.
Ariane will provide a mobile key service, a feature that can be linked to ALE's guest-facing mobile app, making it mobile key capable. With the two solutions combined, guests can manage the hotel experience on their terms, easily eliminating the need to wait in line to check-in by using their own mobile device as a digital key to access their assigned guestroom. Using the same Alcatel-Lucent application, guests can also benefit from a wide range of convenience-enhancing services: Their mobile phone becomes an extension of their room communications devices, provides access to the hotel directory or can be used to contact hotel services and make purchases of additional amenities.
“The hospitality market is a key sector for ALE, where we have a historical presence and a very close customer proximity,” Thierry Bonnin, VP of vertical sales and strategic partnership at ALE, said in a release. “Smart devices offer more and more functionalities to people on the move, and inside the hotel, many guests are favoring using their own technology rather than traditional hotel communications. With the software integration between Ariane's and Alcatel-Lucent Enterprise's applications, we are proud to answer guests' high expectations and provide them with a truly adapted end-to-end solution.”
In addition to the integration of digital key functionality with Alcatel-Lucent Enterprise's application, Ariane's self check-in/out kiosks can now also feature access to Alcatel-Lucent's Rainbow CPaaS platform providing call, chat and video media and more. With Ariane's kiosks originally serving as another alternate means of avoiding front desk lines by automatically dispensing guestroom keycards to arriving guests, the video enhancement additionally allows users to call and speak with support staff in order to quickly resolve any issue that may affect satisfaction.