Century Park Hotel LA creates mobile guest experience with Intelity

Century Park Hotel LA

Century Park Hotel LA introduces Intelity’s ICE Bedside and ICE Mobile SaaS platforms for a complete mobile hotel guest experience through in-room touchscreen tablets, as well as guests’ personal iOS and Android mobile devices.
 
The boutique West Los Angeles hotel already offers its guests a variety of technology amenities like complimentary high-speed internet access in guestrooms, but the new hotel app by Intelity will provide a direct connection between guests and the hotel staff for improved guest service and communication.  
 
Following the launch of its app, Century Park Hotel LA will also install in-room tablets running the ICE Bedside application in each guestroom. The hotel specifically selected Intelity’s custom tablet hardware for hospitality, which is available to the hospitality industry at a reasonable, lower cost point than current leading tablet models.

“Partnering with Intelity is a key component in our strategy to expand our relationship with our guests using mobile,” GM Richard Taylor said. “The scalability of their solution allowed us to take advantage of cutting-edge hotel technology while remaining within our desired renovation budget.”   Guests can access the information needed to personalize a stay and place requests that are sent directly to appropriate hotel staff. Among the mobile hotel services included are:

  • Pre-arrival requests;
  • Dining information;
  • Housekeeping;
  • Activities schedule.

The in-room tablets will also allow the hotel to realize financial savings by opting for paperless guest rooms and replacing outdated amenities such as alarm clock-radios. “We were able to customize the digital menu of guest services to meet our hotel’s specific needs,” Taylor said. “Our staff is excited to present this innovative solution and establish ourselves as forward thinking when it comes to using mobile to meet our guests’ needs.”

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


Suggested Articles

The integration aims to provide hoteliers with seamless and complete visibility over group, catering and event sales performance activity.

The Kalibri Labs database contains daily transaction data sourced directly from almost 35,000 hotels in the U.S.

Hilton will continue to recommend Demand360, Rate360 and Agency360 for use in its properties and encourage adoption across the its portfolio.