Century Park Hotel LA creates mobile guest experience with Intelity

Century Park Hotel LA

Century Park Hotel LA introduces Intelity’s ICE Bedside and ICE Mobile SaaS platforms for a complete mobile hotel guest experience through in-room touchscreen tablets, as well as guests’ personal iOS and Android mobile devices.
The boutique West Los Angeles hotel already offers its guests a variety of technology amenities like complimentary high-speed internet access in guestrooms, but the new hotel app by Intelity will provide a direct connection between guests and the hotel staff for improved guest service and communication.  
Following the launch of its app, Century Park Hotel LA will also install in-room tablets running the ICE Bedside application in each guestroom. The hotel specifically selected Intelity’s custom tablet hardware for hospitality, which is available to the hospitality industry at a reasonable, lower cost point than current leading tablet models.

“Partnering with Intelity is a key component in our strategy to expand our relationship with our guests using mobile,” GM Richard Taylor said. “The scalability of their solution allowed us to take advantage of cutting-edge hotel technology while remaining within our desired renovation budget.”   Guests can access the information needed to personalize a stay and place requests that are sent directly to appropriate hotel staff. Among the mobile hotel services included are:

  • Pre-arrival requests;
  • Dining information;
  • Housekeeping;
  • Activities schedule.

The in-room tablets will also allow the hotel to realize financial savings by opting for paperless guest rooms and replacing outdated amenities such as alarm clock-radios. “We were able to customize the digital menu of guest services to meet our hotel’s specific needs,” Taylor said. “Our staff is excited to present this innovative solution and establish ourselves as forward thinking when it comes to using mobile to meet our guests’ needs.”