Hospitality data-connectivity platform Hapi has introduced new payment automations designed to help companies streamline repeatable payment workflows, reduce processing errors and accelerate transactions across hotel portfolios.
The newly added capabilities—which have been deployed across thousands of Hapi-connected hotels—are intended to improve operational efficiency while helping properties receive payments more quickly, according to the Orlando-based company. Hapi noted the tools are powered by its API and orchestration layer, which is designed to provide a unified framework across PMS and hospitality applications. The company plans to expand its automation capabilities into additional operational workflows across the hospitality sector.
“Hotels are under significant pressure to support more payment methods and more seamless guest experiences,” Jeff Bzdawka, CEO of Hapi, said in a statement. “But many hotel teams are still managing payments across disconnected systems that were never designed to work together in real time. Our payment automations help organizations process transactions more accurately, reduce payment failures, and get to cash faster.”
Hapi noted that payment-processing failures and manual workflows can delay transactions and increase workload for hotel finance and operations teams. The company’s automation tools are designed to trigger transactions at appropriate times with improved accuracy and consistency. In one deployment, a hotel group reportedly reduced payment processing failures from more than 30 percent to zero after implementing the system, according to the company.
The automations integrate across Hapi’s payment partner ecosystem, which includes SecurePay, Shiji Infrasys, Toast, Upgrade and XanderPay. By linking payment, PMS and POS systems, the platform aims to reduce complexity in managing transactions across disparate systems while supporting real-time room charges, itemized folios and other operational functions. The company said the automations can be deployed across large hotel portfolios within days.