The Hotel St. Michel in Coral Gables, Fla., has enhanced the guest Wi-Fi services with Hotel Internet Services. Situated within a historic 1920s era building, Hotel St. Michel recognized the need to update its Wi-Fi infrastructure in order to cater to guest expectations for a seamless online experience.
With each guest attempting to connect three to four devices on average, Hotel St. Michel leadership determined that its previous guest Wi-Fi service had become outdated and could not cope with the number of devices simultaneously trying to operate on its network.
"I had researched HIS heavily prior to selecting their services and can now fully agree that the company is extremely professional throughout the entire process," Carsten Davis, director of operations and finance at the hotel, said in a statement. "Importantly, the HIS team is always completely straightforward and does not overstate or understate what needs to be done. Their technicians will work with you on the project in a way that is understandable and that ultimately delivers the connectivity results that our guests demand in a price-competitive manner."
Replacing hallway access points by strategically implementing the Ruckus R510s 802.11AC Smart Wi-Fi dual-band wireless access points throughout Hotel St. Michel's guestrooms, HIS was able to ensure that each area of the property could receive a strong and consistent signal. Despite its historic building design, which prevented the installation of cabling on the second floor, HIS was able to provide guests staying on the floor with a strong connection and ability to connect multiple devices. This was achieved by creating a new network on the third floor along with the strategic placement of access points in every odd number of guestrooms.
On the second floor, access points were implemented in every even number of guestrooms alongside additional units that could mesh and draw Wi-Fi signals from the third-floor network. Together with access points also implemented in the first-floor restaurant and bar areas, Hotel St. Michel now can guarantee that guests will experience a seamless internet experience throughout the property regardless of their online needs.