Intelity released a new touchscreen tablet that matches the in-room guest service needs of the entire hospitality industry. The Intelity tablet is powered by a 1.8GHz quad-core processor and is WiFi compatible, allowing hotel partners ease of installation and connectivity without overhead costs of wiring and infrastructure. Sufficient memory is available with 1GB of RAM and 16GB of embedded eMMC storage. Guests can enjoy high-definition viewing of rich web and multimedia content with the 8-inch IPS 1280x800 display.
“Our in-room tablets have long been one of our most popular solutions, and our clients generally see usage upwards of 85 percent,” said Intelity CEO and President David Adelson. “It’s a strong investment with significant ROI for hotels looking to be more proactive in communicating with and marketing to onsite guests.”
The availability of this tablet marks a new opportunity for full- and select-service market segments to take advantage of more affordable hardware options in order to modernize rooms. Intelity’s ICE (Interactive Customer Experience) platform will come pre-installed as the tablet’s primary operating system, providing features for both guests and staff.
A branded interface presents an easy-to-navigate menu of information and services selected by hotel management, such as room service ordering, transportation information, and check-out requests with the option to view the guest folio. All guest requests are instantly registered in a back-end system known as the ICE control system, a collection of operational tools that manages the guest-facing interface.
This system provides capabilities such as content control, ticket management, direct marketing and messaging, and access to analytics about guest usage and staff performance.
State of the art APIs also allow for complete integration between the ICE control system and other hotel management systems, such as property management, point-of-sale, restaurant, and ticketing, to facilitate the transfer of important guest data.