Intelity debuts unified messaging portal

For guests, the multichannel messaging service is a convenient tool to make requests or voice complaints.

With the expectation of mobile messaging between guests and hoteliers growing at an astonishing rate, Intelity debuts a new unified messaging portal this month that will make SMS communications for travelers easier than ever before. Available as a standalone channel or as part of the Intelity Ice control system platform, this new unified messaging portal will enable guests to place requests with hotel staff from the moment a reservation is made. Whether the guest is at home, in route to the hotel, or lounging poolside, staff will have the messaging tools they need to reply to guest requests instantly and deliver on requests efficiently.
 
“Intelity is answering an industry need with the debut of this new, multichannel messaging service,” Intelity CEO and President David Adelson said in a statement. “It’s critical that hoteliers have an effective and affordable platform communicating with guests via text messaging. For guests, it’s a convenient tool to make requests or voice complaints; for hoteliers, it’s a revenue generator and a vehicle for enhancing guest service.”

At HITEC, Intelity introduced a multichannel messaging solution that may be implemented as part of its full-service ICS platform or as a standalone service for hoteliers that want a single dashboard for messaging independent of Intelity’s guest self-service and guest engagement apps. Additionally, Intelity’s messaging solution will feature multichannel capabilities that supports social channels, such as Facebook and Twitter. 

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