Mi-pad Queenstown opens as New Zealand’s first smart hotel

Mi-pad's mia app allows guests to control thermostat and lighting settings, as well as check in or out without having to first visit the front desk. Photo credit: Assa Abloy Hospitality

Mi-pad Queenstown, a newly opened property in Queenstown, New Zealand, has bolstered its reputation as the country’s first smart hotel with the implementation of Assa Abloy Hospitality mobile access. Installed along with VingCard Allure door locks, the digital-key platform provides guests with a seamless arrival experience that allows them to use personal smart devices as a room key.

Provided as a feature of the property's "mia" app, mobile access forms a part of mi-pad's strategy to provide its guests with a next-generation hotel stay experience. The integration of Assa Abloy Hospitality mobile access into mi-pad's app joins other functionalities that guests can control via their personal mobile device. This includes the ability to control thermostat and lighting settings, as well the option to check in or out without having to first visit the front desk.

Those arriving with mia already downloaded on their device with the mobile access, allowing guests to go straight to their guestroom from the moment that the assigned room number and digital key details are transmitted.


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Developed using Assa Abloy's Seos technology, the mobile access leverages advanced encryption technology to safeguard digital key and room number information from data theft and unauthorized access. Once generated, data is transmitted to guest devices using a secure communications channel and is then stored inside a digital vault within the hotel’s app. Once a guest presents his or her device within proximity to the appropriate guestroom lock, digital key information is again transmitted via a secure channel in order to ensure that data is not able to be compromised at any step of the process.

The VingCard Allure door locks eliminates the need for external hardware by providing an interactive LED panel adjacent to the door. This allows hoteliers to implement a customized panel background with colors and designs that accentuate a property's style and brand. When equipped with an accompanying guestroom-facing touch panel, guests can also post notifications such as “do not disturb” and “make up room” without having to first open the guestroom door.

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