Wi-Q Technologies launches Mi-Room, a cloud-based mobile ordering solution designed to make guestroom services more accessible and profitable. Unlike a mobile ordering app, which relies on guests taking the time to download it, Mi-Room is a cloud-based application that can be accessed in seconds and in under three key strokes via any internet-enabled mobile device, allowing guests to use their own smartphones, tablets and laptops to order guest services from the comfort of their hotel room.
Features include a user-friendly interface, choice of language, allergy and dietary requirements and multiple payment options, including charge to room. Along with enhancing guests’ experience, Mi-Room’s brand customizable software provides an ideal platform to increase upsell opportunities, easily managed through a back-end system that facilitates real-time updates to menus and pricing, as well as take advantage of data-driven marketing tools. It can be in place in less than two weeks from point of contract and thanks to a little or no Capex SaaS model, venues can experience an instant return on investment.
“Following the launch of Wi-Q, our cloud-based ordering system that has been implemented in restaurants worldwide, a London hotel group expressed a need for our technology to enhance the guestroom services of their hotels,” said Graham Cornhill, managing director and founder of Wi-Q Technologies. “Through targeted research, it quickly became apparent that they weren’t alone, so we started developing software specifically for that purpose.”
The Mi-Room guest services solution has been fine-tuned by working closely with the hotel sector, industry experts and payment and EPOS providers, including Oracle Hospitality, which now enables Mi-Room integration with tens of thousands of hotels worldwide.