Infor, which provides business cloud software specialized by industry, introduced a fully contactless suite of applications specifically designed for hotels and resorts, gaming, restaurants and food service, and event sales and table reservations. Infor Hospitality Cloud solutions are designed to address hotel operational needs for social distancing and contactless processes, including mobile check-in/check-out, digital keys and the ability to order roomservice via one’s own device.
Specifically, Infor Hospitality Management Solution, Infor HMS Online Check in, Infor HMS Online Check Out, and Infor POS Order Now have been added to the Infor hospitality cloud solution suite to deliver convenience, clarity and care. New to the suite, web-based tools empower guests to manage their check-in and check-out experiences according to preference—often en route and on their phones, requiring minimal contact with hotel staff. In addition, Infor’s restaurant technology (Infor Point of Sale) has been enhanced with the self-service Order Now solution to online food ordering. Guests can order food online on their smartphone device in the comfort of their hotel room or in a restaurant facility without having to interact with staff, keeping social distancing norms. Lastly, Infor’s Table Reservations solutions allow establishments to book tables for diners and other resources requiring social distancing, such as gym space, bowling alleys and equipment.
With Infor HMS, hoteliers have the ability to reduce social contact for staff. Managing new sanitation protocols is easily done with Infor’s mobile housekeeping app and staff can work on their own devices without the need for contact with others. They can also maintain social distance during the check-in/check-out process because guests are empowered to use the web-based Infor Guest Self-Service solutions for online check in/check out on their personal mobile device of choice – minimizing interaction with hotel staff at the front desk.
Users also can reduce social contact for guests and create a paperless guest experience for check-in and check-out. Guests can use their mobile devices to update their arrival time on-the-go or select a room so the front desk can prepare for their arrival. Payments can be completed via wallet-based payment solutions supported by credit card processing solutions for a completely touch-free experience. Upon departure, check-out can be done touch-free as guests view their folio charges and check out using their personal devices.