Orchard Hotel and Orchard Garden Hotel in San Francisco installed Hotel Internet Services’ Wi-Fi and BeyondTV platforms. The hotels have completely eliminated guest complaints regarding internet connectivity and can cater to guest demands for casting personal content and integrating voice-activated control with the implementation of BeyondTV and Amazon's Alexa.
Previously relying on a Wi-Fi network more than eight years old, both the Orchard Hotel and Orchard Garden were constructed with wide floor plans that included thick walls, and could not deliver the higher bandwidth and ability to connect multiple devices that today's guests demand. Since leveraging HIS' latest Wi-Fi solutions and strategically placing Ruckus Wireless access points, both hotels have reported a complete turnaround in property-wide internet performance.
“Fast and reliable Wi-Fi is a critical amenity in today's hospitality market, and by partnering with HIS, we have been able to meet this need in a way that is affordable and that ensures all guests have complimentary access to the fastest internet speeds,” said Pablo Barruti, general manager for Orchard Hotels of San Francisco, in a statement. “The BeyondTV platform that allows our guests to directly cast their content onto guestroom televisions while safeguarding their data privacy. With BeyondTV's added ability to integrate with Alexa, we are even able to address the industry's growing demand for voice-based solution control.”
BeyondTV provides hotel guests with the ability to cast popular online video and music subscription services with the press of a button. Guests can also leverage the guestroom television's larger screen and louder speakers to access their music, social media accounts or view and share personal photos or videos. Through integration with Amazon Alexa, guests can interact with BeyondTV via voice commands to control a variety of TV functions, such as changing the channel, casting from devices, visiting the app store or surfing the web. Voice commands can also be used to order services, such as room service or housekeeping, or to inquire about other hotel services and amenities.
Upon check-out, BeyondTV automatically deletes all personal data and also provides guests with the ability to manually remove their information at any time. In furthering the Orchard Hotels' commitment to serving as an eco-friendly establishment, BeyondTV additionally allows the properties to eliminate the use of paper and printed collateral in providing guests with hotel information. Instead, such details can be made instantly available within each guestroom via the television screen.