Preferred Hotels and Resorts partners with OpenKey

Royal Palm Plaza Resort Campinas

Preferred Hotels and Resorts, the world’s largest independent hotel brand, has partnered with OpenKey for mobile key.

“We are thrilled to introduce OpenKey as the first and only mobile key provider within the Preferred Hotels and Resorts Alliance Partner program,” said Michael Osgood, VP of alliance partnerships for Preferred Hotels & Resorts. “This partnership allows us to present our member hotels with an innovative new way to implement digital keys at their properties and satisfy growing consumer interest in this amenity.”

The OpenKey app enables hotel owners to control guestroom access remotely and allows guests the ability to use their smartphone for mobile entry to their room. The app also provides important information such as their room number, check-in and out dates and a convenient satisfaction survey following their stay.

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


For hotel owners, the OpenKey front desk app allows staff to easily manage the guest experience. The app, based off of flexible software, works with any PMS system, decreases group check-in time, features an easy-to-use interface, provides on-site training and 24/7 support, as well as detailed reports.

Hotel guests experience a simple, fast and intuitive app on their end. Users can skip the front desk and go straight to their room, receive stay information 24 hours prior to arrival, get a text notification when their room is ready, and use their smartphone as their room key. It also enables guests to enjoy the convenience of calling or chatting with the front desk, confirming their identity with an ID capture for security and sending their estimated time-of-arrival to the hotel.

OpenKey’s open platform solution is integrated with the largest lock manufacturers for all types of mobile-optimized guest room electronic locks (Bluetooth-based locks). This gives each participating hotel the freedom to determine the best locks for their OpenKey entry program. Hotels who use the company’s technology are able to increase revenue through eliminating the cost of expensive RFID key cards while improving guest satisfaction and increasing customer loyalty. Hotels also benefit from improved administrative efficiency while providing a modern and simple hotel experience for guests.

Suggested Articles

The pandemic has shown how our industry can take advantage of online interactions and how we can support our virtual-reliant guests.

A resort casino in New York City and a brand debut in Canada are underway.

This role has continued to change with some revenue managers taking on leadership roles within hotel brand and management companies.