The 40-room “paperless” KViHotel in Budapest, Hungary, is using the TMRW Hotels app to allow guests to manage most guest functions via their own smartphone. The app can be used for booking, checking in and out, and the smartphone running the app can be used as a keycard, TMRW founder Csaba Kató said.
Via a Bluetooth connection, the phone is also the key for the room, and in the event of a late arrival, guests’ phones open the main entrance of the hotel, too. Using the TMRW application, hotel guests are in control of the cooling/heating and can set the desired temperature of the room for their arrival time.
Additional cleaning can also be requested through the TMRW Hotels application, and “Please don’t disturb” signs can even be put out virtually. Guests can pay through the application, order a taxi, and monitor the payment process as well. Guests can check out and the bill can be settled with the help of the application. Payment by bank card is secure and the bill is sent online to the email address provided.
Guests can use free broadband Wi-Fi all over the hotel, and help is provided for use of the app with texts and videos. TMRW virtual customer service is available round the clock. The hotel’s dispatcher service is available on any platform (Facebook, Messenger, WhatsApp, Skype, iMessage, etc.) but guests can ask for guidance or advice even over the phone.
If required by local rules (which can optionally be set by the hotel) the app asks for personal data, a scanned version of passports or other personal ID, and the e-signature of the guest at the time of check-in. This information is stored, inline with the strict data protection.
The TMRW app simplifies and optimizes housekeeping tasks: The system assigns tasks to housekeepers according to an algorithm prepared in advance. Rooms where new guests are arriving on the given day are given priority. When a guest checks out, the app puts that room at the top of the cleaning list, and as soon as it is completed, the app sends a push message to the hotel guest, who has already checked in.