Spectrum Enterprise, a part of Charter Communications, has introduced unified communications for hospitality, a comprehensive cloud-hosted platform that makes it easier for hoteliers to manage voice services, customize the guest experience and improve efficiencies.
UC for hospitality lets hotel staff work and collaborate from multiple devices or locations with voice services that include instant messaging, video conferencing, content sharing, meeting capabilities and a mobile app. Phone greetings and wake-up calls can be tailored by room, and voicemail prompts can be in the guest’s preferred language. An online portal lets management track housekeeping statuses, minibar inventories and guests’ in-room phone charges.
UC for hospitality can also integrate with an existing property management system for additional operational efficiency, guest engagement and promotion of amenities and events.
“Spectrum Enterprise UC for hospitality is a comprehensive, fully-managed solution designed to address the unique communication needs that hotels have throughout their properties—from guest rooms to the front desk and back office—so that staff can more easily deliver an exceptional guest experience,” said Richard Twilley, group VP, vertical markets, Spectrum Enterprise, in a statement.